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FAQ
How do I get access to systems of the imaging facility?
You ask any member of the facility how to do this. You will get an appointment and/ or the links to the forms to fill. Once the forms filled you will get an appointment for a training.
How would I know which system to ask for?
A discussion and filling appropriately the training form will allow us to help you with the choice.
How do I book a slot?
Once trained on a system you get the possibility to book it using our booking system.
Can I get trained by a member of my team who knows how to use a system?
No. You must be trained by a member of the facility.
Can I book a system for someone else using my credentials or use someone else’s slot?
No. The person operating the system must be the one who has booked it.
Can I cancel/modify my booking?
You can cancel/modify your slot 24 hours in advance at the latest.
Can I get a theoretical basic imaging training?
Yes. Do not hesitate to ask for it.
Can I get assisted while using a system?
Yes. If you ask a member of the facility (several days) in advance.
Can I use a system outside of office hours?
Yes. But in most of the cases you will not get any assistance or troubleshooting by the members of the facility. And you must keep a DATI with you if you are alone.
– Absence of staff – you write an email to the facility members.
– Presence of staff – you find or call a member of the facility to help you out.
What should I do if I break something?
This can happen to everyone. Don’t panic. Just make sure that you have immediately notified the facility staff directly or by e-mail. This concerns any type of incident: breaking a part of a microscope (or breaking it entirely), a cover glass, a slide, bottom of a glass-bottom dish, spilling something in/on the microscope etc.
How long can I keep the data I acquired on the computers of the systems?
You must transfer your data to your personal location ASAP. The hard drives are being regularly emptied without notice.
Can I eat or drink during my long imaging?
Not in microscopy, image analysis or sample preparation rooms of the facility.
Can I listen to music using my headphones while imaging or processing my images in the facility?
No if it prevents you from hearing a fire or any other alarm.
How can I leave a review of a service provided on the ICM.Quant platform?
As part of the continuous improvement of the ICM.Quant platform, you can leave your opinion on the quality of the service provided by filling the following form: